Q’s & A’s

Question 1: What are the Delivery Costs / Dispatch Time etc?


UK Delivery Only

Due to Covid-19  Royal Mail Post may take longer than normal in some areas

ONLY SPECIAL NEXT DAY is guaranteed by Royal Mail

£1.00 – £1.50 Royal Mail 2nd Class (3-5 working days)

£1.50 – £2.50 Royal Mail 1st Class (1-2 working days)

£7.50 Special Next Day before 4pm ( posted following working day )

Orders are dispatched within 1-2 WORKING DAYS

Dispatch may take longer if we are still awaiting your confirmation of proofs . i.e Photos / Personal Messages etc- Please check your JUNK FOLDER for our emails

Question 2: How can payment be made?

Payments can be made in one of the following ways

Stripe – Credit/Debit Card details can be entered via Website at Checkout

Paypal – You can use your Credit/Debit Cards via Paypal with or without a Paypal account

Question 3: How do I send photos that I need for my personalised gifts?

Photos can be uploaded when ordering your personalised gift in the shopping cart. Or if you don’t have them to hand, they can be emailed to


Question 4: Can you design me something special

We can personalise any of our Gifts with any Photo / Image / Character / Text you require. If you email or message us with your requirements we will design the proof for you to see before you place your order. We can normally design your gift within a couple of hours.

Question 5: What is Sublimation Printing?

Sublimation printing is the application of sublimation inks onto a surface using a heat press to provide the required combination of heat, time and pressure.
This combination causes the inks to be converted from a solid to a gaseous state enabling them to penetrate the sublimatable surface so that a permanent, full colour image is formed.
The colour penetrates the surface of the item so that the result is colourful, long lasting and resistant to scratching unlike some other printing methods that merely print onto the surface of the item.
Dye sublimation printing is always done on a polyester, polymer, or polymer coated item.
At high temperatures, the solid dye converts into a gas without ever becoming a liquid.
The same high temperature opens the pores of the polymer and allows the gas to enter.
When the temperature drops, the pores close and the gas reverts to a solid state.
It has now become a part of the polymer. For this reason true dye sublimation cannot be done on natural materials such as 100% cotton. Natural fibers and non-coated materials have no “pores” to open.